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Privacy Policy

Markwell Foods Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.   We are bound by privacy laws in Australia and New Zealand, including:

  • the Australian Privacy Principles set out in the Australian Privacy Act;
  • the New Zealand Privacy Act and the New Zealand Information Privacy Principles; and
  • the credit reporting provisions of the Privacy Act and the Credit Reporting Privacy Code (collectively the ‘Privacy Laws’).

This policy sets out how Markwell Foods Pty Limited and its related companies manage personal information held by it, including how we collect, disclose and use personal information. You will also find information about how to contact us if you have any questions about privacy issues including how to update or access your personal information or make a complaint.

By providing your personal information to us, you consent to our collection, storage, use and disclosure of your personal information in accordance with this policy.

In this Privacy Policy, “personal information” has the meaning set out in the Act. Essentially, your personal information is any information or opinion about you, or from which you are reasonably identifiable.

We will only collect, store, use or disclose your personal information in accordance with the Act and this Privacy Policy.

We may amend this Privacy Policy at any time and for any reason. The latest version will be available on our website at You should check this Privacy Policy regularly for changes.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

We only collect personal information when it is reasonably necessary for our business activities.

The types of personal information we collect from you will depend on the circumstances in which the information is collected, and may include information such as:

  • name and contact details (including your postal address, email address and phone numbers);
  • demographic information (including your age, gender, State or Territory of residence, occupation and product preferences);
  • information used to verify your identity (including your date of birth and driver’s licence number);
  • records of questions that you ask us;
  • answers you provide to questions we ask; and
  • other information about your dealings with us.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We do not generally require you to provide us with any sensitive information about yourself. In limited circumstances, we may require you to provide us with certain health information (for example, when you apply for a job with us.

If you do provide sensitive information to us for any reason (for example, if you provide us with information about your allergies, dietary requirements or other health related information), you consent to us collecting that information and to us using and disclosing that information for the reason that you provided it to us and as permitted by the Act.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Markwell Foods will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Information for our website users

Our websites and social media pages (and other materials we provide to you) may contain links to third party websites. The operators of those websites may have privacy policies and practices which differ from our own. We are not responsible for the content of any external website or the privacy practices of any third party.

Some information that you post to parts of our website or to our social media pages may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.

Some of our websites and services use cookies and other similar technologies to passively collect certain types of usage information such as your IP address, details of your computer system, browser details, geolocation information, pages visited (and for how long), and website functionality accessed. Unless you have consented, we do not combine this usage information with your personal information (which means that we cannot identify you from the usage information that we collect).

We may use this passively collected usage information for a variety of purposes, including customising and improving our websites and services. Certain aspects of our websites and services require this information to function and may not be available if this information is not collected.

Information for competition, promotion and trade incentive entrants

When you enter a competition, promotion or trade incentive conducted by us, we will use the personal information you provide to us for the purpose of administering the competition, promotion or trade incentive.

We may also store the information that you provide to us for the competition, promotion or trade incentive on our customer information database for use for promotional, marketing and product development purposes in relation to any of our products or services.

Information for subscribers to our mailing list

If you consented to receiving marketing materials when you subscribed to our mailing list, we may send you marketing materials (including electronic messages) about our products and services and those of the third party

You can unsubscribe from receiving these marketing materials contacting us using the contact details in this Privacy Policy.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Markell Foods NZ, Level 3, D/95 Ascot Avenue, Ascot Business Park, Remuera, Auckland 1051, New Zealand

Ph: +64 9 270 3311